Technical Support Specialist


Our partner is a small company specialized in software programming/medical device development and distribution. We are looking for Technical Support Specialist for their team.


  • Under general supervision, in a small company but quickly developing environment, Technical Support Specialist will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

  • Diagnose and resolve technical hardware and software issues

  • Research required information using available resources

  • Follow standard processes and procedures

  • Identify and escalate priority issues per Client specifications

  • Redirect problems to appropriate resource

  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

  • Organize ideas and communicate oral messages appropriate to listeners and situations

  • Follow up and make scheduled call backs to customers where necessary

  • Stay current with system information, changes and updates


  • Proper phone etiquette

  • Ability to speak and write clearly and accurately

  • Demonstrated proficiency in typing and grammar

  • Knowledge of relevant software computer applications and equipment

  • Knowledge of customer service principles and practices

  • Effective listening skills

  • Willingness to co-operate with others and work to the greater good

  • Multi-tasking capabilities

  • Fluent in English and Hungarian verbally and in writing


  • Experience gained in similar fields is an advantage

  • Third language is an advantage

Munkáltató ajánlata

  • We offer a modern work environment, a competitive package, a young, enthusiastic and helpful team, a chance to meet wide diversity of people and cultures


Munkavégzés helye:


Skultéti Sarolta

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